We believe that what sets SMC apart from other dealerships is our focus on customer service and we find the best way to achieve a great result with our customer satisfaction is by retaining our great, long serving, experienced staff.
Our latest move within the company is the appointment to After Sales Manager, at SMC Plymouth, of Graham Hart. Although Graham is new to the position, he's definitely not a "new boy" in the industry or indeed to SMC.
We won't embarrass him by telling you his age, but he left school in 1971 to start a 4-year apprenticeship with Austin Rover, where he completed his vehicle technician training, working there for 6 years.
There followed a spell with the Henley Motor Group before Graham was recruited by the AA in central London, where he progressed through the ranks successful passing his AA Sergeant's exam in 1985. He was subsequently transferred to the north London district to become a Patrol Instructor in the newly formed recovery fleet.
After moving to South Devon in1987, as an AA patrol man, he was soon recruited by the Specialist AA Patrol "Flying Squad" working anywhere throughout the UK. In 2004 Graham was involved in a serious road traffic accident and suffered an injury which forced his retirement from the AA after 30 years' service.
However, the AA's loss was our gain, as in 2007 he joined SMC County Garage at Newton Abbot as a service advisor. With all his experience gained with the AA, it wasn't long before he was promoted to Service Manager and then in 2012 to After Sales Manager, taking control of the after sales operation in our Main Dealership for SEAT UK.
With his extensive industry CV and experience Graham was an obvious choice when, this year, we had a vacancy for After Sales Manager at our Plymouth site. Taking control of all our after sales at SMC Plymouth is a challenge which Graham relishes and as he says "Taking care of the vehicle is obviously important, but it all starts with making sure you take care of the customer"
If you have a problem with your SEAT or wish to book a service or MOT contact Graham on 01752 773399.
Don't forget our company motto is Simple a Matter of Caring