SMC Garage Group

SMC Exeter SEAT -  01392 457700

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SMC County Garage -  01626 333433

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SMC Garage Group -  01392 424478


SMC Exeter - 01392 457700

SMC Garage Group - 01392 424478

SMC County Garage - 01626 333433

Frequently Asked Questions

Q: I can't afford the advance payment required. Can I get additional financial help?

A: If you are unable to afford the advance payment required Motability may be able to provide financial help. Please note that financial help is only given towards the least expensive solution that meets your mobility needs. You should also normally expect to make a contribution.


Q: Do you offer any price guarantees?

A: Yes. We offer a firm price guarantee to our customers, which will ensure that the price you agree with the dealer when your application is accepted, is the price you pay when you collect your car. The price guarantee stands however long it takes for your new car to be delivered. The only case where the price may alter is if the car description is changed subsequent to the original application.


Q: Can I just call in on the dealer, or do I have to make an appointment?

A: If you have specific technical questions it is worth making an appointment to visit the Motability Specialist at a time that suits you. Some dealers can provide a home visit or transport to the showroom.


Q: I've found the perfect car! How do I apply?

A: Once you have decided on your car, the Motability Specialist at your chosen dealer will complete the application form with you. You will need to provide the dealer with your driving licence and award entitlement notice, proof of address, driving licences for other named drivers, and details of any previous accidents and driving convictions that you, or your named drivers may have.


Q: How long before my car arrives?

A: Your car dealer will advise when your new car will be delivered, which could be as little as a few weeks. Stay in touch with your dealer in case there are any delays. When you have a confirmed delivery date, the dealer will finalise your insurance, loss and damage protection then get your agreement ready for you to sign.


If you have any further questions, please don't hesitate to get in touch with your local dealership - our friendly team will be happy to help! You can also view all our latest Motability Offers here